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Contact Us! Before sending any e-mail, please read the different recommendations below: QUESTIONS ABOUT LICENSING: - General information about our Donationware model: Licensing Page - Our detailed general terms are also on the webshop: VB-AUDIO.COM GENERAL TERMS. QUESTIONS ABOUT PURCHASE / ACTIVATION CODE: - All your licensing information, download links and activation code are in your Webshop Account "My License" page. - In case of Challenge code change, read information on this forum topic. - If you still have a problem, please contact us by the webshop contact form with screenshot if needed. - All question related to your webshop account or any purchase must be addressed to the webshop contact form. - PLEASE, DO NOT E-MAIL US FOR THESE QUESTIONS, we cannot reply out of the webshop context. QUESTIONS ABOUT TECHNICAL PROBLEMS: - Check first our different resources provided on the SUPPORT page. - If the problem remains, send screenshot with a short explanation about your problem (one problem at a time). - For audio problem, you may describe the entire audio path, from the audio source to the listening/capture point. - In any case, you might describe a step by step to let us reproduce the problem, or at least understand your context. - PLEASE, DO NOT E-MAIL US FOR THESE QUESTIONS, use our Forum or Discord instead. QUESTIONS ABOUT QUOTATION / AGREEMENT: - To get a quote on volume licensing, thanks to specify:
B2B FASTEST WAY: - Create a professional account on our webshop before contacting us. - Let us know your registered e-mail account when asking for a volume licensing quote. - Then we can generate directly your order online and let you validate it and pay online. - PLEASE, FOR SECURITY REASON, DO NOT SEND ANY DOCUMENT TO FULFILL OR SIGN. GENERAL RECOMMENDATIONS: - Specify the product / application name (with version number if possible). - Be as short as possible and as clear as possible. - Don't send your message several times or on several network channels. - Wait one week without reply before sending again your message / question. PRESS RELEASE / PROMOTION: - If you want to receive VB-Audio Press Release (around 4 per years) just let us know your e-mail, we will add it in our mailing list. You may specify the category if you want: Pro Audio, HIFI, Gaming, Broadcast.... - To make Reviews / Articles, feel free to use any material provided on our website as it is allowed in our general terms section 3.5. ARTICLE / INTERVIEW / HISTORY: - Interview NOV 2000 by Espace Cubase Org. - France’s Best Kept Secret AUG 2019 by Radio World. - Interview JAN 2024 by Irzu institute. - Our story in summary: from plug-ins to audio production app!. E-MAIL CONTACT: |
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